FAQ

Word Up Community Bookshop FAQ
 
Where is your store? What are the hours?
We’d love for you to visit us! Our address is 2113 Amsterdam Avenue (at 165th St.), New York, NY 10032. REGULAR PICKUP HOURS resume January 5: Tue/Wed/Thu/Fri 1–5pm + Sat 12–4pm. Please call 347-688-4456 to confirm we’re open for your visit, especially if it’s a long trip!
 
I just ordered some books! And a T-shirt! When can I expect my order?
Book orders ship direct from our distributor—these should be completed within a week, depending on the shipping options you chose.
 
Do you offer returns?
If you have ordered books only, information on how to make returns will be included in your delivery from Ingram. If you ordered Word Up–branded merchandise, such as tees and mugs, we’re very sorry but as a volunteer organization we don't have the capacity to facilitate returns for these items. Especially during the holidays, this would take valuable volunteer time away from running our busy Washington Heights store. If you have a question about size, please consult the size chart on each item page, or drop us an email with any questions. If you happen to live in New York City, we invite you to come into our store [hours and location linked to here] and do an exchange in person.
 
Where’s my order?  It’s been a while.
Don’t hesitate to get in touch! Please email us at orders@wordupbooks.com and we’ll do our best to get you an update ASAP.
 
Do you offer expedited service and shipping?
Please drop us an email. If you live in New York City, we might be able to work something out!
 
Can I pick up my order in-store?
Yes, you can. We are offering at door pick ups at the moment. Just choose "pick up" as your option at check out. You will get an email when your books are ready.
 
How can I get involved as a volunteer?
Word Up Community Bookshop is always looking for dedicated volunteers to help run our store and spread the word about our programs. Prospective volunteers can contact us at volunteer@wordupbooks.com to begin the intake process.
 
Can I host an event at Word Up Community Bookshop?
Sure! Please review our Events FAQ before planning your event.
 
Do you have gift cards? 
Yes we do! We have physical gift certificates at the store for in-store purchases and online gift certificates for online purchases. If you have questions about your gift certificate, please contact orders@wordupbooks.com.