FAQ

Word Up Community Bookshop FAQ
 
Where is your store? What are the hours?
Our address is 2113 Amsterdam Avenue (at 165th St.), New York, NY 10032. Please call 347-688-4456 to confirm we’re open for your visit, especially if it’s a long trip! With infection rates rising in our neighborhood, we have temporarily suspended curbside pickups. If you have a pick up pending, please email us for options. (orders at wordupbooks dot com)
 
I just ordered some books! And a T-shirt! When can I expect my order?
Book orders ship direct from our distributor—these should be completed within a week, depending on the shipping options you chose.
 
Do you offer returns?
If you ordered Word Up–branded merchandise, such as tees and mugs, we’re very sorry but as a volunteer organization we don't have the capacity to facilitate returns for these items. If you have a question about size, please consult the size chart on each item page, or drop us an email with any questions. If you have any book returns, please email us (orders at wordupbooks dot com) to process any returns or exchanges. 
 
Where’s my order?  It’s been a while.
Don’t hesitate to get in touch! Please email us at orders at wordupbooks dot com and we’ll do our best to get you an update ASAP.
 
Do you offer expedited service and shipping?
Please drop us an email. If you live in New York City, we may be able to deliver to your door asap.
 
Can I pick up my order in-store?
With infection rates rising in our neighborhood, we have temporarily suspended curbside pickups. If you have a pick up pending, please email us for options. (orders at wordupbooks dot com)
 
How can I get involved as a volunteer?
Word Up Community Bookshop is always looking for dedicated volunteers to help run our store and spread the word about our programs. Prospective volunteers can contact us at volunteer at wordupbooks dot com to begin the intake process.
 
Can I host an event at Word Up Community Bookshop?
Sure! Please review our Events FAQ before planning your event.
 
Do you have gift cards? 
Yes we do! We have physical gift certificates at the store for in-store purchases and online gift certificates for online purchases. If you have questions about your gift certificate, please contact orders at wordupbooks dot com.